One Safe Adult Privacy Policy

Introduction
 

One Safe Adult Ltd ("One Safe Adult", "we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, purchase our services, access our training platform, attend training events, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

Who We Are
 

Data Controller:
One Safe Adult Ltd

Email: info@onesafeadult.co.uk

Website: www.onesafeadult.co.uk
 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
 

Information We Collect
 

We may collect and process the following information:
 

Information You Provide
 

• Name

• Job title

• Organisation or school name

• Email address

• Telephone number

• Billing information

• Course enrolment details

• Feedback and survey responses

• Communications sent to us

Information Collected Automatically
 

When you use our website or training platform, we may collect:

• IP address

• Browser type and version

• Device information

• Website usage information

• Login activity

• Course progress and completion records

Information Provided by Organisations
 

Where a school, trust, local authority, or employer purchases training on behalf of staff, they may provide us with:

• Staff names

• Work email addresses

• Training enrolment information

How We Use Your Information
 

We use personal information to:

• Provide access to training and resources

• Manage user accounts

• Deliver purchased services

• Process payments and invoices

• Communicate about courses and services

• Respond to enquiries and support requests

• Monitor course participation and completion

• Improve our services

• Meet legal and regulatory obligations

Lawful Basis for Processing
 

We process personal data under one or more of the following lawful bases:
 

Contract
 

Where processing is necessary to provide services purchased by you or your organisation.
 

Legitimate Interests

Where processing is necessary for the operation and improvement of our services and does not override your rights and freedoms.
 

Legal Obligation
 

Where we are required to process information to comply with legal requirements.
 

Consent
 

Where consent is required, such as for certain marketing communications.

You may withdraw consent at any time.
 

Marketing Communications
 

We may occasionally send information about new courses, resources, events, or services.
 

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

We will never sell your personal information to third parties.
 

Sharing Your Information
 

We may share information with trusted service providers who help us operate our business, including:

• Learning management systems

• Website hosting providers

• Payment processors

• Email communication providers

• Customer support systems

• Professional advisers where necessary

All third-party providers are required to protect personal information and only process it on our instructions.
 

We may also disclose information where required by law.
 

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK data protection requirements.
 

Data Security
 

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

While no system can guarantee absolute security, we work to maintain industry-standard safeguards.
 

Data Retention
 

We retain personal information only for as long as necessary to:

• Deliver services

• Maintain training records

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the nature of the information.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights
 

Under UK data protection law, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of personal information in certain circumstances

• Restrict processing in certain circumstances

• Object to processing in certain circumstances

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.
 

Cookies
 

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Where required, users will be given the opportunity to manage cookie preferences.

Further information will be provided within our Cookie Policy.

Children's Information
 

Our services are designed for educational professionals and organisations.

We do not knowingly collect personal information directly from children through our website or training platform.

Where safeguarding-related case examples are discussed during training, participants remain responsible for complying with their own organisational confidentiality and data protection requirements.

Third-Party Websites
 

Our website or training materials may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those websites separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

Significant changes will be communicated where appropriate.

Complaints
 

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Telephone: 0303 123 1113

One Safe Adult Ltd

Every child deserves one safe adult.